These interfaces include instructions for other systems on what is contained in each granular part of the application so integration with outside systems can happen just as seamlessly as between one part of our product suite and another.
In my role, we are opening parts of a product stack with application programming interfaces (APIs) to support external integration but also building our entire application on RESTful APIs. These capabilities must be able to work not just on data in a single proprietary system but on data sources externally to remain relevant even as the boundaries between ERP and everything else fade. In my own work, AI-driven advanced scheduling used in field service, for instance, is being exposed as an application service for production scheduling in manufacturing ERP and task scheduling in construction.
#Software categories technology software#
Companies like mine need to invest not in siloed solutions or categories but in broad application services that solve hard problems and cut across traditional software categories. Companies in aerospace and defense, manufacturing, construction, energy and utilities, and services all have some unique problems but many problems in common.
However, the ideal strategy competes not for dominance in a category but around customer value. We have conducted a series of targeted acquisitions within field service management and are now the category leader.
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